1. We arrived at 11:00 pm and the only food option was a food truck selling burgers and fries. I literally thought the unhelpful unapologetic girl at reception was joking when she said it. 2. Contrary to the website there is no room service. There is also no coffee maker or fridge for food or drinks in the room. 3. There is only one place to get coffee in the morning and its busy, slow and painful to start your day waiting 20 minutes for a regular coffee. A croissant is $12. No in room coffee maker is a scheme to force you into the cafe which is far away from most rooms and super inconvenient. 4. The restaurants are outrageously expensive. Breakfast buffet for 2 was $48 each and it was a tiny buffet. With tax and service fee and additional tip it was $180 for 2. 5. Dinners were also insane. We had a casual meal at Mirabella. Pasta comes a la carte and you have to pay more to add a protein. Entres were also a la carte. A simple chicken breast in lemon sauce with broccolini and pasta and grilled chicken added with sparkling water and fries was almost 300. We ate at the steakhouse too. The petit filet was 4 oz and one tiny tidbit of shitake mushroom cooked down for 65. My fiance had dry chicken. The asian beet pair salad was the best thing we ate at the hotel over 4 nights. That meal with one cheap glass of wine and desert was 400. Finally we tried the Chinese restaurant and were not impressed. The dim sum was good but one order is 8 pieces and too big for one person. We thought it was 4 and each ordered one and it was just too much but the waiter didn't guide us instead he upsold us fried rice which we were too full to eat. With no alcohol, that meal was another 400. Eating only 5 meals there with morning coffee 3 days and one late night food truck experience cost well over 1000. 5. The pool. We had no help from poolside towel people anytime we went down who acted like giving an extra towel was against the law. 2 frozen drinks with service fee tax and tip was 75. Again outrageous prices. 6. Some younger staff in the hotel were mostly clueless and too lazy to help. They didn't know basic facts of the hotel like Mirabella was closed Mon and Tues or when the gym opened etc. the guy making omelettes didnt know what a Denver omelette was. Also never received a final bill by email after checkout which is unusual. 7. Ive stayed at fine hotels all over the world and expect to pay premiums for food and drinks but this place just gouges its guests. I also hated the coffee situation. 8. On the bright side there were plenty of chairs on the beach and pool. The king ocean view had a good side view of the ocean and straight view of the pool from our room. The room was freshly renovated. Which was allegedly the Platinum card upgrade from a non renovated room which was bs to me. We should have been upgraded a room class. Overall, it is not a 5 star hotel experience. It is a 4 star hotel and without room service or coffee, I would stay at Nobu or Four Seasons instead.

We had a wonderful stay at Fontainebleau Miami Beach. The hotel was very nice, our room (633) was clean, set up well, and ready to go when we arrived. A special shoutout to Michael in Bell Services. He was magnificent — very personable, professional, and just an all-around good guy. He truly knows how to talk to people and make guests feel welcomed. Keep hiring people like Michael, and I will gladly continue staying here anytime I visit Miami. The only thing I would change is the pool closing at dusk. For our family, we tend to enjoy the pool more later in the afternoon once the sun goes down because the daytime heat can be a lot. Of course, I understand rules are rules — just something I wanted to mention as feedback. Overall, we had a great experience and appreciated the hospitality.

Came to enjoy the beach and tan! Diogo was great on guiding me to quieter area, which I requested and very polite. He was quick and very attentive on opening and closing my umbrella. He also asked if I wanted a little table but overall great time tanning and most definitely coming back for Diogo A1 service! Thank you again!!

Had the best weekend at the Fontainebleau. Sam Sutter and his team went above and beyond. The pools are beautiful and the ambiance is amazing. Great hotel for a staycation or for a nice Miami Beach experience. 5/5!

Victor was so accommodating and amazing and took great care of us. Service and vibes were 10/10.